Practice Head – ERP

About the Role

Key Responsibilities

1. ERP Practice Leadership & Growth

• Own the overall strategy, growth, and development of the ERP practice.
• Define ERP service offerings, technology roadmap, delivery methodology, and practice strategy.
• Build and scale a sustainable, multi-platform ERP consulting practice.
• Identify new ERP technologies, market opportunities, and potential service offerings.
• Drive practice revenue, profitability, utilization, and business growth.
• Establish processes, frameworks, accelerators, and best practices for ERP engagements.
• Build strategic partnerships and alliances with relevant ERP technology providers where required.

2. Platform-Agnostic ERP Consulting

• Provide strategic guidance on ERP solutions based on business requirements rather than commitment to a specific ERP platform.
• Understand and evaluate ERP platforms including:
  • SAP
  • Oracle ERP
  • Microsoft Dynamics
  • Odoo
  • ERPNext
  • Other cloud, SaaS, open-source, and emerging ERP platforms
• Evaluate ERP solutions based on business requirements, scalability, total cost of ownership, integration requirements, implementation complexity, and long-term business objectives.
• Lead ERP product evaluation and selection exercises.
• Guide clients on ERP implementation, modernization, migration, optimization, and transformation initiatives.

3. Delivery & Program Governance

• Provide strategic leadership and governance across ERP implementation and support engagements.
• Ensure projects meet agreed timelines, budgets, quality standards, and business objectives.
• Oversee ERP implementation, customization, integration, data migration, testing, deployment, and post-go-live support.
• Establish delivery standards, KPIs, governance mechanisms, and quality processes.
• Identify delivery and technology risks and ensure appropriate mitigation.
• Act as an escalation point for critical client and project issues.

4. Team Building & Capability Development

• Build and lead a high-performing multi-platform ERP consulting team.
• Define hiring and capability requirements across different ERP technologies.
• Recruit, mentor, and develop ERP consultants, architects, project managers, and functional/technical teams.
• Build cross-platform capabilities within the practice.
• Develop training, certification, and knowledge-sharing programs.
• Create a culture of continuous learning and technology adaptability.
• Develop succession plans and future ERP practice leaders.

5. ERP Integration & Digital Transformation

• Provide strategic direction for ERP integration with CRM, HRMS, SCM, BI, e-commerce, payment systems, and other enterprise applications.
• Guide clients on ERP modernization, cloud adoption, automation, and digital transformation.
• Understand ERP integration architecture, APIs, middleware, and data migration at a solution and strategic level.
• Lead initiatives involving multiple ERP platforms or integration between legacy and modern ERP environments.

Required Skills & Experience

• 12+ years of experience in ERP consulting, implementation, transformation, solution architecture, practice management, or related areas.
• Proven experience in leading or building an ERP practice/business unit.
• Strong understanding of ERP consulting and enterprise business processes.
• Strong experience with at least one major ERP platform such as SAP, Oracle, Microsoft Dynamics, Odoo, ERPNext, or equivalent.
• Exposure to multiple ERP platforms is highly preferred.
• Strong understanding of enterprise business processes including:
  • Finance & Accounting
  • Procurement & Purchase
  • Sales & Distribution
  • Inventory & Supply Chain
  • Manufacturing
  • Human Resources
  • Project Management
• Strong understanding of the complete ERP lifecycle — discovery, requirement gathering, solution design, implementation, customization, integration, testing, deployment, migration, and support.
• Proven ability to build, manage, and scale consulting teams.
• Strong commercial and business acumen.
• Excellent stakeholder management and communication skills.
• Ability to engage confidently with CXOs, business leaders, functional consultants, technical teams, and delivery teams.

Key Behavioral Attributes

• Platform-agnostic and technology adaptable
• Business-process oriented rather than product-dependent
• Comfortable evaluating and working across different ERP technologies
• Strong in consulting, solutioning, and problem-solving
• Entrepreneurial and capable of building a practice from the ground up
• Commercially driven with a strong focus on practice growth
• Comfortable working across technology, delivery, and business functions
• A strong communicator and client-facing leader
• Curious and willing to continuously learn new ERP technologies
• Capable of leading teams across different ERP ecosystems

Preferred Qualifications

• Experience leading an ERP Practice, Center of Excellence, Consulting Unit, or ERP Business Line.
• Experience working across multiple ERP technologies or multi-ERP environments.
• Experience with cloud ERP, SaaS ERP, open-source ERP, or ERP modernization.
• Experience in ERP product evaluation and selection.
• Experience with enterprise integrations and digital transformation.
• Experience in building strategic technology partnerships/alliances.
• MBA / PGDM / equivalent business qualification is a plus.
• Relevant ERP certifications are an added advantage.